2A_18_Putri Ramadhani

 

REVIEW ALL MATERIALS

Here the result of my summary in this lesson form my first week til six week :

1.       WEEK 1

In this week we study about a business letter.

·         Business letter

The business letter is official or formal letter issued by a company or agency for business purposes.

 

In this letter there are three layouts that we can use in making a business letter, including:   -   Fully blocked style

-    Modified block style

-    Semi block style

The components in a business letter that we need to know, include:

a.      Letterhead (Name, adress, telephone from sender)

b.      Dateline (date of letter, August 08, 2017)

c.       Letter address (destination mailing address)

d.      Salutation (greetings, Dear Mr./Mrs./Ms)

e.      Body (content of letter)

f.        Complimentary close (closing, sincerely yours, thank you)

g.      Writer’s name and title (contains the sender’s name and signature)

h.      Enclosure (attachment, enc;encs)

i.        Copies (copy of letter, cc;bcc)

 

2.       WEEK 2

In this week we study about request & reply letter, quotation letter

·           Request & reply letter

	REQUEST LETTER = ENQUIRY LETTER

 

 

Request letter is an official letter used to express a request for goods from prospective buyers regarding the price of goods, quality of goods, list of goods, payment methods or delivery methods.

 

What to write in request letter ?

1.      Opening paragraph

Let introduce yourself and make the request

2.      Body paragraph

Give a detail information about the request, price or etc on what you asking for.

3.      Closing paragraph

restate the request, and provide a date when a response is required and provide reasons.

 

Reply letter is a reply to a letter from the letter we submitted earlier

What to write in reply  letter?

1.      Receive and find out about the question and provide detailed information

2.      Offer additional information

3.      Suggest another company, if our company can't handle the current request

4.      Don’t forget to say thank you

 

·           Quotation letter

Quotation letter is a letter asking for details on prices and costs for all orders you wish to make.

 

Important information to include in a Request quotation:

1. state clearly and briefly what is needed

2. state the required quantity

3. state specify when delivery is required

4. State how much the price must be borne

 

  QL VS RL

	RL = asked for detail information about product that you plan to buy                       QL = The action of ordering the product you want

 

 

 

 

3.       WEEK 3

In this week we study about invoice and request payment letter

·         Invoice

invoice is a letter containing the invoice that the company had to pay for the previous order

 

The functions of this invoice are:

1. as information regarding purchased goods/services

2. as information on the amount of bills and terms that must be made by

    consumers

3. can be used as a valid reference as a tax invoice

4. as a reference if an error occurs in the delivery of goods or the calculation of the

    bill

 

Notification letter that the invoice has been sent

1. Notify that the invoice (including number) is attached or attached

2. Inform whether the goods have been sent / will be sent / have just been sent

    (you can add information on how to deliver goods)

3. Information asking customer to complete payment can be added (only if full

     patment is shipping term)

 

Some of the components contained in the invoice:

1. logo

2. contact information

3. invoice date

4. invoice number

5. list of items

6. discounts

6. added taxes

7. payment terms

8. due date

9. method of payment

 

The reason why we must write an invoice :

1. to keep track of sales

2. to keep track of inventory

3. to forecast using past data

4. to record business receipts for tax billings

 

 

·         Request payment letter

Request payment letter is a letter sent when the bill is due

 

There are several ways to consider when writing a request for payment letter, including:

1. Check the client's invoice (tax amount/price to be paid),

2. Send payment request short e-mail,

3. Speak to clients over the phone,

4. Use the appropriate tone,

5. Use the official writing format,

6. If you are still in arrears, send a letter of collection in the future with a more firm tone, submit it to the collection agency if necessary.

 

 

Four collections of letters that we can use in request payment letters

1. First Collection Letter

This letter is sent when the bill is due and has not been paid from the recipient. the tone used is professional and calm.

 

2. Second Collection Letter

     issued or released when the former appears to be ignored by the recipient.

 

3. Third Collection Letter

     This letter was sent When the second collection letter was ignored, and got

     the recipient's warning

 

4. Final Collection Letter

     the last letter sent to a specified recipient. and can take the case to court.

 

4.       WEEK 4

In this week we study about complaint letter and goodwill letter

·         Complaint letter

Complain letter is a Letters used to voice complaints about unsuitable products or poor service

 

the structure for making a complaint letter:

1. Sender's Address (Name and address of the intended company)

2.  Date

3. Receiver's Address (Name and address of the author's company)

4. Salutations

5. Opening Paragraph

    (Opening paragraph containing personal data and explaining why writing the    

    letter).

6.  Body Paragraph

     (Fill in paragraphs that explain the problem in detail. Ask questions like, "How

      to fix it?". Use formal and standard language so as not to offend the

      company/other people. Don't blame the person/company easily.

7.  Closing Paragraph

     (Closing paragraph describing the relevant authorities to properly repair the

      product or replace it. However, if the repairs carried out are not satisfactory,

      use the warranty card).

8.  Signature

 

 

·         Goodwill letter

Goodwill letter is written correspondence asking creditors to remove negative comments from your credit report.

 

How to Write a Letter of Good Intention?

Write a letter of goodwill as you would any business-related correspondence.  Type and print, and stay professional, clear and concise.

When writing the letter, include details that can help the creditor identify your account and the negative item in question. Then, provide a short description of why you think the creditor should remove the negative mark. You should include:

1. Your account number

2. The date and type of issue that occurred

3. Information that identifies the negative mark

4. Information about how long you have had a relationship with the creditor

5. Information that shows this is not habitual behavior for you

6. Sincere regret that this occurred

7. A specific call to action that explains what you are asking of the creditor

 

 

 

5.       WEEK 5

in this week we study about personnel letter and publicity materials

·         Personnel letter

v  Testimony Letter

This letter is written as recommendation from a company you used to work for. An employer normally gives this letter when an employee finish his/her contract in that company.

v  Application Letter

Application letter or cover letter is a document with your resume inside. The purpose of writing this letter is to let the employer know about your experience and skills. Also, to explain the reason of your specific interest and most relevant skills.

v  CV (Curriculum Vitae)

CV is information and data about our curriculum vitae. CV is required when we want to apply for a job.

v  Termination Letter

Termination letter is a statement from company to the employees to end their cooperation. The letter is confirming the detail about firing. Employers will write a termination letter when they fire an employee.

 

·         Publicity Materials

v  Press Release

A press release is written by company or institution person that seeks to demonstrate to an editor or reporter the newsworthiness of a particular person, event, service or product in the company/institution. In the press release, you must add information 5W+1H.

 

 

 

v  Advertisement Letter

Advertisement letter is a letter made by a company to Its costumer with aim of promoting the company and goods sold by the company. In the letter, you can also be filled with special company features and discounts. This letter will be beneficial to enhance the company’s image and relation with the costumer.

 

6.       WEEK 6

In this week we study about appointment, meeting and invitation for a speaker and international trading

·         Appointment

Appointment (Promise) is an expression that is usually used to make an agreement to meet or do something with another person at a mutually agreed time.

How to making an appointment

-          Can I join you for the party tonight? I will come at 7 pm.

-          Can I call you after dinner?

-          I would like to make an appointment with you.

-          You can use my car tomorrow.

How to approving an appointment

-          Okay

-          Sure

-          Certainly

-          That must be great

-          Don’t be late

-          Why not

How to canceling an Appointment

-          I’m sorry because I will have planning tomorrow.

-          I wish I could, but I will go with my mother.

-          Sorry… I am busy

·         International Trading

International trade is the exchange of capital, goods and services across international borders or territories.

 

Elements of an Import/Export Transaction

in this element there is a document. some of which are included in the document including :

Ø  Bill of lading, issued to the exporter by a common carrier transporting the merchandise

Ø  Commercial invoice, issued by the exporter and contains a precise description of the merchandise (also indicates unit prices, financial terms of the sale etc.)

Ø  Insurance documents, specified in the contract of sale and issued by insurance companies (or their agents)

Ø  Consular invoices, issued in the exporting country by the consulate of the importing country

Ø  Packing lists